Telesales Manager B2C

  • Job reference: TPT2088

  • Job type: 

  • Salary: £40-50k basic plus up to 10% bonus

  • Location: Watford, Herts

Job Description

 

Very friendly and growing business based in Watford, Herts who are seeking an experienced Telesales Manager to manage a team of 8 Telesales Executives within a B2C environment.

The role responsibilities will including:-

  • To lead, manage and motivate the team in a professional manner to ensure targets are met consistently
  • Being the ‘go to’ person for the team, sharing product and procedure knowledge and making informed decisions
  • To coach and train the team weekly to ensure all members are performing to standard and best practice is shared around the team
  • To communicate with the team, keeping all members updated in an organised way, holding team and one-to-one meetings.
  • To problem-solve and take action to resolve fundamental issues such as a slow sales day and planning skills to avoid problems recurring unnecessarily
  • To authorise/decline holiday requests, ensuring sufficient staffing resource in the office to manage the workload at all times
  • To manage all sickness and other absence issues proactively, regardless of whether these are positive or negative issues, without leaving difficult issues to fester
  • Sharing data with upline in a professional and structured way.
  • Attending meetings, giving input and sharing ideas
  • Taking sales calls and helping out where there is a business need such as covering for high absence
  • Speaking to, and building rapport, with our pool of surveyors so that you have a resource to consult for emergency bookings or issues
  • Working alongside the Customer Service team, ensuring you and your team have picked up any referred items and resolved these
  • Highlighting issues and feeding back to continuously improve service

The company are based in spacious and bright open plan offices with parking near the town centre and are seeking a proactive and experienced Man Manager to join the team.

If you have solid experience managing a team of Telesales people within a B2C environment and live within easy commuting distance of Watford, Herts, please apply now.

 

Key Skills

Telesales Manager, Sales Manager, B2C

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